BOCT After-Sales Service Policy: Lifetime Care, Zero Worry
At BOCT, your satisfaction is backed by a lifetime commitment. Our after-sales service ensures complete peace of mind:
What We Cover:
🔧 Free Lifetime Parts Replacement
Any component failure due to manufacturing defects will be repaired or replaced free of charge.
🔄 Free Product Replacement
If your BOCT product develops a non-human-caused defect (e.g., material flaw or workmanship issue), we’ll replace it at no cost.
How It Works:
Simple Claim Process:
Contact support → Provide proof of purchase → Describe the issue.
No Hidden Fees:
All diagnostic, repair, and replacement costs are covered by BOCT.
Fast Resolution:
Most cases resolved in ≤5 business days.
What’s Not Covered?
Physical damage (drops, liquid exposure)
Unauthorized modifications or disassembly
Natural wear and tear (e.g., battery degradation after 2+ years)
Why We Offer This:
Because we engineer products to last.
Because your trust deserves lifelong support.
BOCT: Where Excellence Meets Lifetime Assurance.